Refund and Return Policy
At EHA Hardware Store, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund and return policy below to understand the process and conditions.
1. Return Policy
a. Eligibility for Returns:
- Time Frame: You may return products within [07] days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Products that have been damaged, altered, or used will not be eligible for return.
- Exclusions: Certain products, such as custom-made items, clearance items, and perishable goods, may not be eligible for return. Please check the product details before purchasing.
b. Return Process:
- Initiate a Return: Contact our customer service team at ebrahimjihajialibhai@gmail.com to request a return authorization. Provide your order number and reason for the return.
- Return Authorization: Once approved, you will receive a return authorization number and instructions for returning the item.
- Packaging: Securely package the item in its original packaging, including all accessories, manuals, and any other materials that were included.
- Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
2. Refund Policy
a. Refund Processing:
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Refund Method: Refunds will be processed to the original payment method used at the time of purchase. Please allow [5-10] business days for the refund to be reflected in your account.
- Partial Refunds: If only part of an order is returned, the refund will be applied to the specific items returned. Shipping and handling charges are non-refundable.
b. Exchanges:
- Process: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
3. Defective or Incorrect Items
If you receive a defective item or an incorrect product, please contact our customer service team immediately. We will arrange for a return and provide a replacement or issue a full refund, including any shipping costs incurred.
4. Contact Us
For any questions or concerns regarding returns or refunds, please contact our customer service team:
EHA Hardware Store
Email: ebrahimjihajialibhai@gmail.com
Phone: +91 88069 56532 / +91 94227 85767
Thank you for shopping at EHA Hardware Store!